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How to contact Good Energy business
Good Energy is a B Corp-certified business energy supplier and one of the UK’s longest-standing 100% renewable electricity providers.
Unlike many green tariffs backed solely by certificates, they hold contracts directly with over 3,000 independent UK renewable generators, matching customer demand with renewable generation in real time.
We start our guide with the ways business customers can contact Good Energy.
Good Energy business contact number
Call Good Energy on 0345 034 2401. Their phone lines are open 9am-5pm, Monday to Friday and are closed on bank holidays.
Good Energy business customer login
Good Energy business customers can easily manage their accounts through the Good Energy Login. This user-friendly platform provides a convenient way to track energy usage, view and pay bills, and update account information all in one place.
Good Energy business email
You can email Good Energy business at sme-support@goodenergy.co.uk for any business energy complaints or enquiries.
Good Energy business electricity rates
Good Energy does not publish the fixed business electricity rates offered to new customers on its website, although it does make its out-of-contract rates available.
To receive a bespoke price, use our business electricity comparison service to get quotes from Good Energy to other trusted business energy suppliers.
Good Energy business deemed and default electricity rates
The tables below show Good Energy’s current out-of-contract electricity rates, effective from 1 November 2025.
| Profile Class | Standard variable standing charge (p/day) | Standard variable unit rate range per kWh | Deemed standing charge range (p/day) | Deemed unit rate range per kWh |
|---|---|---|---|---|
| 01-04 Profiles | 176.34 | 29.6p to 33.0p | 176.34 | 29.6p to 33.0p |
Good Energy business energy gas prices
Good Energy does not publish the fixed business gas prices offered to new customers on its website, but it does publish its current out-of-contract rates.
We can also help you compare business gas prices from Good Energy to other trusted business gas suppliers.
Good Energy business deemed and default gas rates
The table below shows Good Energy’s current out-of-contract gas rates, effective from 1 November 2025.
| Satndard Variable Standing Charge (p/day) | Standard Variable Unit rate range per kWh | Deemed standing charge (p/day) | Deemed unit rate range per kWh |
|---|---|---|---|
| 81.35 | 7.58p to 8.22p | 81.35p/day | 7.58p to 8.22p |
Good Energy business tariffs
Good Energy offers a range of green business energy tariffs, all backed by 100% renewable electricity. Their business energy plans include:
Fixed rate tariffs
Ideal for businesses seeking price stability and budget certainty, these tariffs lock-in unit rates and standing charges for a specified period, shielding you from market fluctuations.
Index priced tariffs
Designed for large business energy customers with significant energy demands, these tariffs align with day-ahead market prices, offering flexibility and potential cost optimisation while maintaining a commitment to renewable energy.
Hourly matching service
For businesses with half-hourly metering, this service matches your energy consumption with renewable generation every 30 minutes, providing real-time transparency and taking advantage of License Exempt Supply rules.
Good Energy business contract features
Our business energy team has reviewed Good Energy’s Terms and Conditions and summarised key contract features:
Payment methods
Good Energy offers flexible payment options to suit your business needs, including direct debit, which is often the preferred or required method for some small business energy tariffs. This ensures efficient and timely payments, helping businesses manage cash flow effectively.
End of contract
As your contract term ends, Good Energy will notify you about available renewal options, allowing you to choose a new plan that suits your needs. If no new agreement is reached, your account may move to standard out-of-contract rates, which are typically higher than contracted rates.
Credit checks and security deposits
Good Energy will perform credit checks when you initiate or renew a business energy contract. Depending on the assessment, a security deposit may be required. They may also determine which payment method you must use based on the outcome of the credit assessment.
Energy management and metering tools
Good Energy provides and maintains a range of metering solutions, including smart meters and half-hourly meters, to ensure accurate billing and facilitate business energy monitoring. These tools enable businesses to track their energy usage in detail.
Billing
Good Energy issues bills at least every quarter, based on actual or estimated meter readings. Businesses with a smart meter receive monthly bills, giving a more regular view of energy costs and consumption. If you are not paying by direct debit, payment is due within 14 days of the bill date. For those paying by direct debit, the amount is reviewed regularly to keep it in line with estimated annual consumption, with at least 10 working days’ notice given before any changes are made.
Good Energy business renewable energy services
Good Energy is one of the few UK suppliers that goes beyond simply labelling electricity as green.
Rather than relying solely on Renewable Energy Guarantees of Origin, they hold direct contracts with over 3,000 independent UK renewable generators and match customer demand with renewable generation every half hour of the day.
For businesses wanting to do more than just switch tariff, Good Energy offers a wider set of services:
100% renewable energy supply
Good Energy sources electricity from a network of renewable generators across the UK, including wind, solar, hydro, and biogas projects, and supplies it directly to businesses on 100% renewable tariffs.
On-site renewable generation
Good Energy supports businesses in generating their own power through on-site solutions, including commercial solar panels and small-scale wind farms. Their experts can advise on the cost of installing commercial solar panels and integrating generation with the grid to export surplus power.
Power purchase agreements
Good Energy enables businesses to procure renewable energy directly through Power Purchase Agreements (PPAs), or to sell excess on-site generation via a corporate PPA.
Selling REGOs
For businesses generating their own renewable energy, Good Energy offers solutions to sell REGOs, providing an additional revenue stream. Selling REGO certificates is a practical way to maximise returns from renewable investment.
Decentralised renewables and the grid
Good Energy supports businesses in actively contributing to decentralised renewable energy, where power is generated at or near the point of use rather than drawn entirely from a centralised grid. This model helps businesses reduce their carbon footprint and supports the UK’s broader push to decarbonise the national grid.
Good Energy business customer reviews
Good Energy has an outstanding Trustpilot score of 4.8, making it one of the best business energy suppliers. Here’s a summary of what verified business customers of Good Energy are saying about their service.
Pros
- Sustainability Commitment: Businesses value Good Energy’s focus on 100% renewable energy, which aligns with their environmental goals.
- Transparent Billing: Customers praise the clear and commercial gas and business electricity bills, making tracking charges and energy consumption easy.
- Online Account Management: Good Energy’s user-friendly online platform allows businesses to easily monitor usage, access billing details, and manage accounts.
- Responsive Customer Support: Many customers highlight the helpfulness and efficiency of Good Energy’s support team in resolving issues and answering queries.
Cons
- Higher Costs: Some businesses find that Good Energy’s tariffs are slightly more expensive than other suppliers, reflecting the 100% renewable energy premium.
- Smart Meter Installation Delays: A few customers report occasional delays in smart meter installations, impacting their ability to monitor energy usage effectively.
- Contract Renewal Clarity: Some reviews mention confusion around contract terms or renewal processes, suggesting clearer communication could improve the experience.
Good Energy business energy fuel mix
Good Energy publishes an annual fuel mix disclosure showing how the electricity supplied to business customers is generated. Unlike most suppliers, Good Energy’s fuel mix is 100% renewable.
| Fuel Mix | Good Energy Fuel Mix |
|---|---|
| Wind | 47.0% |
| Biogeneration | 32.0% |
| Solar | 12.0% |
| Hydro | 9.0% |