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Valda Business Energy
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Valda Business Energy deals
Valda Energy is a business energy supplier focused on providing affordable and hassle-free business gas and commercial electricity to small business energy customers.
With a simple prepayment system, businesses can stay in control of their energy costs, paying without worrying about unexpected bills.
This article provides an independent overview of Valda Business Energy, covering:
Valda business energy customer service
Here we outline the different ways to get in touch with the Valda business energy customer services teams:
Valda business energy contact number
Call Valda Energy at 0330 390 4510 for business queries. Their lines are open Monday to Friday from 09:00 to 17:00.
Valda business energy customer login
Business energy users can access their accounts through the Valda business energy login. This platform allows you to conveniently manage energy usage, view and pay bills, and update account details
Valda business energy email
Valda business energy doesn’t publish an email address. However, you can complete the online contact form by visiting their website. Alternatively, you can use the Live Chat feature in the bottom right corner of any page.
Valda Business Energy Prices
Valda Energy does not publish its fixed business electricity prices or commercial gas rates on its website.
For a tailored quote, you can contact Valda Energy directly or use our business energy comparison service to compare rates from Valda and other trusted suppliers.
Business energy prices vary based on factors such as your location, the type of electricity meter or gas meter you have, and your annual business energy consumption.
Valda business energy tariffs
Valda Energy offers a range of business energy tariffs designed to suit different needs, focusing on smart metering. Their main tariffs include:
Valda SmartChoice
Valda SmartChoice is a prepay business energy tariff that allows SMEs to pay for their electricity as they use it rather than receiving a monthly or quarterly bill. Businesses top up their account in advance, and with smart metering, they can track usage in real-time, ensuring they only pay for what they consume.
Valda SmartChoice Zero
Valda SmartChoice Zero works the same way as Valda SmartChoice but with no commercial gas or business electricity standing charges. Instead, the standing charge is absorbed into the unit rates, meaning businesses only pay for the energy they use, with no fixed daily costs. This makes it ideal for seasonal businesses, those with fluctuating energy needs, or low-consumption businesses that want to avoid paying when not using energy.
Valda Renewable
Valda Renewable is a 100% renewable business energy tariff, supplying green business electricity from wind, solar, and hydropower. Valda partners with energy providers across Great Britain through Power Purchase Agreements (PPAs), sourcing renewable energy directly for its fuel mix. With smart metering and digital account management, businesses can track usage efficiently while reducing their carbon footprint.
Valda business energy contract features
Our business energy team has reviewed the Valda business energy Terms and Conditions and summarised key contract features:
Payment methods
Valda Energy operates on a prepayment system, requiring customers to pay for their energy in advance using an authorised payment method. Payments are processed through smart meters, allowing real-time energy usage monitoring via the Valda Energy app. Customers must maintain a credit balance to continue receiving energy.
End of contract
Valda will inform you of renewal options as your contract term concludes, allowing for a smooth transition to a new plan. If no new agreement is made, your account may default to their standard rates, which could be higher than your previous rates.
Credit checks and security deposits
Valda Energy conducts credit checks before and during the contract. If there are concerns about a customer’s financial position, they may be required to increase their credit balance, provide a deposit, or agree to a revised payment plan.
Smart metering
All customers are required to have a smart business energy meter unless otherwise agreed. Customers can track their usage via the Valda Energy app. Valda is responsible for electricity meter installation and maintenance, and customers must allow access for servicing. Valda may adjust the rates or terminate the contract if a smart meter is not installed within three months
Valda business energy customer reviews
Valda has a Trustpilot score of 4.0, reflecting a mix of positive and negative experiences from business customers. Here’s a summary of the key pros and cons based on customer feedback:
Pros
- Smart Meter Technology: Customers appreciate the ease of real-time usage tracking and accurate billing with Valda’s smart meters.
- Flexible Payment Options: Businesses benefit from various payment methods, including direct debit, bank transfer, and card payments, making it easier to manage energy costs.
- Renewable Energy Support: Valda sources energy from independent renewable producers across the UK, making it a good choice for businesses looking to reduce their carbon footprint.
Cons
- Prepayment Requirement: Valda operates on a prepayment system, which some businesses find restrictive, as it requires maintaining a credit balance and making upfront payments.
- Customer Service Availability: Some reviews mention limited customer support hours, which can be inconvenient for businesses needing urgent assistance.
- Billing Issues: A few customers report delays or errors in billing, requiring additional time to resolve disputes.