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How to contact TotalEnergies business
TotalEnergies supplies electricity and gas to over 200,000 sites across the UK. While not exclusively renewable, the company is investing heavily in low-carbon technologies, solar projects, and smarter energy tools as part of its shift towards cleaner energy.
TotalEnergies offers fixed and flexible energy contracts for businesses of all sizes, with a strong emphasis on customer service, transparent pricing, and tools to support energy efficiency.
We start our guide with the ways business customers can contact TotalEnergies.
TotalEnergies contact number
Call TotalEnergies on 0333 003 7874. Their phone lines are open 9am-5pm, Monday to Friday and are closed on bank holidays.
TotalEnergies customer login
TotalEnergies business customers can manage their energy accounts through the TotalEnergies for business login. This secure online platform makes it easy to view bills, track energy usage, make payments, and update account details in one convenient place.
TotalEnergies email
You can email TotalEnergies at customercare.uk@totalenergies.com for any business energy complaints or enquiries.
TotalEnergies business electricity rates
TotalEnergies does not publish the fixed business electricity rates offered to new customers on its website, although it does publish its out-of-contract rates.
To receive a bespoke price, use our business electricity comparison service to compare quotes from TotalEnergies to other trusted business energy suppliers.
TotalEnergies business deemed and default electricity rates
The tables below show TotalEnergies’s current out-of-contract electricity rates, effective from 1 June 2026.
| Profile Class | Standard variable standing charge (p/day) | Standard variable unit rate range per kWh | Deemed standing charge range (p/day) | Deemed unit rate range per kWh |
|---|---|---|---|---|
| 01-04 Profiles | Bespoke for each meter | 38.27 | Bespoke for each meter | 40.28 |
Source: TotalEnergies business out of contract rates and deemed rates.
TotalEnergies business energy gas prices
TotalEnergies does not publish the fixed business gas prices offered to new customers on its website, but it does publish its current out-of-contract rates.
We can also help you compare business gas prices from TotalEnergies to other trusted business gas suppliers.
TotalEnergies business deemed and default gas rates
The table below shows TotalEnergies’s current out-of-contract gas rates, effective from 1 June 2026.
| Satndard Variable Standing Charge (p/day) | Standard Variable Unit rate range per kWh | Deemed standing charge (p/day) | Deemed unit rate range per kWh |
|---|---|---|---|
| 256 | 9.59 | 256 | 10.09 |
Source: TotalEnergies business out of contract rates and deemed rates
TotalEnergies business energy tariffs
TotalEnergies offers a variety of business energy tariffs tailored to meet the diverse needs of businesses. Their key business energy plans include:
Fixed-rate tariffs
Ideal for businesses seeking price stability and budget certainty, these tariffs lock in unit rates and standing charges for a specified period, shielding you from market fluctuations.
Standard variable rates
This tariff provides flexibility, allowing businesses to leave with a 30-day notice period. Rates may vary, and customers are given 30 days notice of any changes.
Deemed rates
Applicable to businesses without a formal energy contract, these variable-rate tariffs are typically higher in cost. It’s advisable to arrange a tailored agreement to benefit from more competitive rates and services.
TotalEnergies business energy contract features
Here’s an overview of what businesses can typically expect from a TotalEnergies energy contract:
Payment methods
TotalEnergies generally requires payment by direct debit for most business customers. This is typically a condition of their fixed-rate tariffs for small business energy customers. Direct debit ensures payments are made on time and helps avoid additional charges or interruptions.
End of contract
As your contract comes to an end, TotalEnergies will get in touch to outline your renewal options. If a new deal isn’t agreed, your account may move to deemed or out-of-contract rates, which are usually higher than fixed-term prices.
Credit checks and security deposits
When you sign up or renew a business energy contract, TotalEnergies may carry out a credit check. In some cases, they might ask for a security deposit or set specific payment terms based on the outcome.
TotalEnergies additional business energy services
In addition to supplying business gas and electricity, TotalEnergies offers a range of extra services to support business customers with their energy setup, infrastructure, and on-site generation.
Below are the key additional services offered by TotalEnergies Business Energy:
Selling your energy with a PPA
Businesses that generate their own electricity can take advantage of a Power Purchase Agreement (PPA) with TotalEnergies. This allows you to sell solar energy back to the grid and generate income from your renewable assets.
New connections
TotalEnergies can manage new business electricity or commercial gas connections for business sites. Their teams support the entire process, from planning to installation, to ensure a smooth setup for new or expanding premises.
Meter upgrades
Upgrading to a more suitable meter can help improve billing accuracy and energy tracking. TotalEnergies offers smart meters and half-hourly meters, depending on your site’s power demand.
Energy management and monitoring tools
Smart meters and half-hourly meters provide accurate billing and unlock access to TotalEnergies business energy monitoring tools. These tools offer real-time insights into your energy usage, making it easier to track consumption and improve business energy efficiency.
TotalEnergies customer reviews
TotalEnergies has an excellent Trustpilot score of 4.6, making it one of the best business energy suppliers. Here’s a summary of what verified business customers of TotalEnergies are saying about their service.
Pros
- Customer support: Businesses regularly highlight the helpful and professional customer service team, noting quick responses and effective issue resolution.
- Online account management: The TotalEnergies portal allows businesses to view business electricity bills, submit meter readings, and track usage with ease.
- Clear billing: Customers praise the accuracy and transparency of their commercial gas and electricity invoices.
Cons
- Smart meter installation delays: Some businesses have experienced delays with smart meter installations, which can limit access to real-time data.
- Green tariff visibility: A few reviewers mention that while green business energy options are available, they’re not as prominent or easy to identify.
- Pricing for smaller businesses: Some small business energy customers feel the pricing could be more competitive compared with other suppliers.
TotalEnergies business energy fuel mix
TotalEnergies publishes an annual fuel mix disclosure showing how the electricity supplied to business customers is generated. See the latest disclosure summarised below:
| Fuel Mix | Supplied by TotalEnergies |
|---|---|
| Coal | 9.0% |
| Natural Gas | 45.0% |
| Nuclear | 2.0% |
| Renewable | 40.0% |
| Other | 4.0% |
| CO2 emissions | 292g/kWh |
| Radioactive wate | 0.0003g/kWh |