Shell Energy

You can call Shell Energy on 0330 088 2679. They are available from 8am to 5pm, Monday to Friday.

Shell Energy customers can easily manage their accounts through the MyAccount portal, which allows you to view and pay bills, submit meter readings, and review your energy use.

Businesses can contact Shell Energy via email at
SEUKL-contactus@shell.com.

Shell Energy invoices business customers monthly for energy used and associated charges. Payments can be made using the agreed billing method. Direct Debit is commonly used for business accounts. Customers are responsible for ensuring invoices are paid by the stated due date to avoid late payment charges.

Supply contracts run for the agreed term set out in the contract documentation. When the contract ends, businesses may choose to enter into a new agreement or switch suppliers. If a new contract is not agreed, Shell Energy may continue to supply energy at extended supply rates (standard variable) until the site transfers to another supplier or a new agreement is signed.

Shell Energy carries out credit assessments before offering supply and may continue to review a customer’s credit status during the contract term. These checks may involve credit reference agencies and financial screening processes.

If a customer’s credit rating deteriorates, Shell Energy may request additional security such as credit support, deposits, or amended payment terms. Failure to meet these requirements may result in contract termination.

Businesses can switch business energy suppliers at the end of their contract term or where the agreement allows it. Shell Energy may object to a transfer where there are outstanding debts or where switching would breach the terms of the contract.

Customers must provide meter readings when requested and at least once every 12 months. If an actual reading is unavailable, Shell Energy may estimate consumption based on prior usage or industry data until a confirmed reading is received. Businesses must also provide reasonable access to meters for inspection, reading, testing, or replacement as required.

Shell Energy provides services to improve business energy efficiency and reduce overall business energy consumption. This can include energy data analysis, optimisation tools, and advisory support to identify opportunities to reduce energy use and manage costs more effectively.

Shell Energy supports businesses looking to secure long-term renewable electricity through corporate power purchase agreements. These arrangements allow organisations to buy electricity directly from renewable generation projects, often under long-term contracts that provide price visibility and support new renewable energy development.

Shell Energy offers access to voluntary carbon credit programmes, enabling businesses to offset a portion of their emissions by supporting verified carbon-reduction or removal projects. These credits are typically linked to environmental initiatives such as reforestation, land restoration, or renewable energy projects.

Shell is developing carbon capture and storage technologies to capture carbon dioxide emissions and store them underground. These projects are designed to help reduce industrial emissions and support decarbonisation across sectors where emissions are harder to eliminate.

Shell provides fleet energy services to help businesses manage fuel and energy requirements for company vehicles. This can include fuel cards, fleet management tools, and services designed to help businesses transition toward lower-emission transport options.

Shell offers electric vehicle charging infrastructure and services to support businesses transitioning to electric fleets. This can include workplace charging solutions and access to wider charging networks to support EV adoption.