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Pozitive Energy
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How to contact Pozitive Energy
Pozitive Energy is a business-only supplier of electricity and gas to companies across Britain, founded in 2016.
In 2024, it relaunched its customer-facing brand as PE Solutions, though the licensed supply entity remains Pozitive Energy Limited and most customers still know it as Pozitive.
It supplies businesses of every size, from single-site SMEs to large business energy users, and has grown by taking on customer books from suppliers exiting the market, including the residual Opus Energy SME book in 2025.
We start our guide with the ways business customers can contact Pozitive:
Pozitive Energy contact number
Call Pozitive Energy on 0333 370 9900. Their phone lines are open 9am-5pm, Monday to Friday and are closed on bank holidays.
Pozitive Energy customer login
Pozitive Energy business customers can manage their energy and utility accounts through the Enfiniti portal. This secure online platform allows users to view and download bills, track usage, make payments, and update their account information, all in one convenient location.
Pozitive Energy email
You can email Pozitive Energy at customercare@pe.solutions for any business energy complaints or enquiries.
Potizive Energy business electricity rates
Pozitive Energy does not publish the fixed business electricity prices offered to new customers on its website, although it does publish its deemed and out-of-contract rates.
To receive a bespoke price, we recommend contacting Pozitive Energy’s customer service team. Use our business electricity comparison service to see how Pozitive compares to our panel of trusted business energy suppliers.
Prices quoted will depend on your location, your business electricity meter type and your business energy consumption.
Pozitive Energy deemed and default business electricity rates
The table below shows Pozitive Energy’s current deemed and out-of-contract electricity rates, effective from 1 March 2026.
| Profile Class | Standard variable standing charge (p/day) | Standard variable unit rate per kWh | Deemed standing charge (p/day) | Deemed unit rate per kWh |
|---|---|---|---|---|
| 01-04 Profiles | 150 | 45 | 150 | 45 |
Pozitive Energy business gas prices
Pozitive Energy does not publish the fixed business gas prices offered to new customers on its website, but it does publish its current deemed and out-of-contract rates.
Use the contact information above to request quotes directly from Pozitive. Our business gas price comparison service sets those quotes against other trusted business gas suppliers.
Pozitive Energy deemed and default business gas rates
The table below shows Pozitive Energy’s current deemed and out-of-contract gas rates, effective from 1 March 2026.
| Satndard Variable Standing Charge (p/day) | Standard Variable Unit rate per kWh | Deemed standing charge (p/day) | Deemed unit rate per kWh |
|---|---|---|---|
| 150 | 15 | 150 | 15 |
Pozitive Energy business tariffs
Pozitive Energy offers a range of business energy tariffs designed to suit different operational needs. Their main business energy plans include:
Fixed-rate tariffs
Suitable for businesses seeking price certainty, these contracts lock in their unit rates and commercial gas and business electricity standing charge for a specified term. This helps protect against wholesale market fluctuations and helps with budgeting.
Out-of-contract
This option offers flexibility, with rates that can change in line with market conditions. Businesses can usually leave with 30 days’ notice, and changes to unit rates and standing charges are communicated in advance.
Deemed rates
These apply when a business has moved into a property supplied by Pozitive Energy but hasn’t yet signed a business energy contract. Deemed rates are generally higher than contracted rates, so it’s recommended to arrange a tailored agreement as soon as possible.
Pozitive Energy contract features
We’ve reviewed Pozitive Energy’s terms and conditions and outlined the key contract features that matter most to business customers below:
Payment methods
Pozitive Energy expects most business customers to pay by direct debit. This is typically required for fixed and variable-rate tariffs. BACS and card payments may be accepted, though they must be properly referenced to avoid delays or penalties.
End of contract
Around 60 days before your contract ends, Pozitive Energy will contact you with renewal options. If you do not arrange a new agreement, your account will move to standard variable rates, which are usually higher than fixed contract prices. These rates continue until a new deal is confirmed or your supply is transferred to another supplier.
Credit checks and security deposits
When signing up for or renewing a business energy contract, Pozitive Energy may conduct a credit check. If required, they may ask for a security deposit, an advance payment covering 1 to 3 months of estimated usage. These measures are more likely for new businesses or those with poor or limited payment history.
Termination and early exit fees
If you leave your fixed-term contract early without notice or attempt to switch providers before the end date, Pozitive Energy may charge a termination fee. The fee is based on the remaining value of your contract. Deemed contracts, however, can be exited at any time without penalty.
Meter access
Customers must allow safe and timely access to meters and associated equipment. Pozitive Energy charges £100 for appointment cancellations made with less than 72 hours’ notice. Customers are responsible for removing obstructions and covering the cost of any damage to metering equipment.
Pozitive Energy additional business energy services
Below we show the other services Pozitive offers to business customers:
New connections and site works
Pozitive supports businesses needing a new business electricity connection or new business gas connection, along with meter upgrades and extra connections at existing sites, working with the relevant distribution network operators and meter operators.
Smart meter installation
Pozitive installs smart meters free of charge for eligible business customers, and reviews the options available to sites that do not qualify. It also publishes guidance on Market Wide Half Hourly Settlement (MHHS), which changes how business electricity use is recorded and billed from December 2026.
Electric vehicle charging
Pozitive supplies and installs workplace EV charging, billed through the same account as the energy supply. This suits businesses adding charge points for staff, visitors or fleet vehicles without taking on a separate supplier and a separate contract to manage.
Water, telecoms and payments
Pozitive Water is the group’s licensed retailer for business water and wastewater in England, and the group also sells mobile, telecoms and card payment services. A business that takes more than one of these has a single supplier to deal with rather than several, with every account managed in one place through the Enfiniti portal.
Exporting and shifting usage
Pozitive operates a Smart Export Guarantee tariff for businesses generating their own electricity, and a time of use product called Peak Saver that rewards shifting consumption away from peak periods.
Pozitive Energy customer reviews
Pozitive Energy has an Excellent Trustpilot rating of 4.7, which reflects generally strong feedback from business customers. Here’s a summary of what verified business users say about their experience with Pozitive Energy.
Pros
- Customer service: Many customers praise the responsiveness and professionalism of Pozitive Energy’s support team, highlighting their ability to resolve issues efficiently.
- Multi-utility management: Businesses appreciate being able to manage energy, water, and telecoms in one place, simplifying operations.
- Billing transparency: Reviews frequently mention clear and accurate business electricity bills, with good visibility of charges and usage breakdowns.
Cons
- Smart meter coordination: Some customers report delays with smart meter installations, affecting data accuracy and real-time monitoring.
- Online system usability: A few users mention that the portal could be more intuitive when trying to submit meter readings or manage account changes.
- Price competitiveness: While larger businesses often secure favourable rates, some smaller firms feel that pricing could be more competitive in certain regions.
Pozitive Energy fuel mix
Pozitive Energy publishes an annual fuel mix disclosure showing how the electricity supplied to business customers is generated. See the latest disclosure summarised below:
| Fuel Mix | Supplied by Pozitive |
|---|---|
| Coal | 0.0% |
| Natural Gas | 0.0% |
| Nuclear | 0.0% |
| Renewable | 100.0% |
| Other | 0 |
| CO2 emissions | 0 |
| Radioactive wate | 0 |
Climate Pozitive programme
Pozitive offers a unique service called the Climate Pozitive programme, designed to help businesses reduce their carbon footprint and achieve a climate-positive status.
This initiative combines carbon offsetting, renewable energy technologies, and energy-saving measures to support businesses in meeting and exceeding their sustainability goals.
Here is a summary of the key features of the Climate Pozitive programme:
Net zero roadmaps
Pozitive Energy helps businesses work towards net zero by offering practical support such as business energy efficiency improvements and access to green business energy options.
Real-time energy monitoring
Through the Enfiniti platform, businesses can access real-time business energy monitoring tools to track usage, identify inefficiencies, and make data-driven decisions to reduce consumption.
Certified carbon offset projects
Pozitive supports two major offsetting projects that contribute to 13 of the UN’s 17 Sustainable Development Goals. These include protecting the Amazon rainforest in Peru and carbon-rich peatland in Indonesia, supporting biodiversity, local jobs, and climate action.
Regulatory compliance
Pozitve Energy ensures businesses remain compliant with evolving legal and regulatory requirements related to sustainability and energy use such as navigating the Energy Savings Opportunity Scheme and Streamlined Energy and Carbon Reporting.