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Pozitive business energy deals
Pozitive is a business-only energy supplier offering business electricity and gas to non-domestic properties across Britain, along with a range of additional utility services, including water and broadband. The company supports organisations looking to reduce carbon emissions through tailored energy contracts and efficiency advice.
Pozitive business energy offers fixed and flexible energy deals for businesses of all sizes, backed by transparent pricing, customer support, and tools to help manage usage and reduce costs across multiple utilities.
This article provides an independent review of Pozitive business energy for British businesses. We cover:
Pozitive business energy customer service
Here we outline the different ways to get in touch with the Pozitive business energy customer services teams:
Pozitive business energy contact number
Call Pozitive business energy on 0333 370 9900. Their phone lines are open 9am-5pm, Monday to Friday and are closed on bank holidays.
Pozitive business energy customer login
Pozitive business energy business customers can manage their energy and utility accounts through the Enfiniti portal. This secure online platform allows users to view and download bills, track usage, make payments, and update their account information, all in one convenient location.
Pozitive business energy email
You can email Pozitive business energy at customercare@pe.solutions for any business energy complaints or enquiries.
Pozitive business energy prices
Pozitive Business Energy does not publish its fixed business electricity prices or business gas rates on its website. However, it does display its out-of-contract rates, which we’ve included below:
| Type | Standard Out of Contract & Deemed Rate (exclusive of VAT) | Standard Out of Contract & Deemed Rate (exclusive of VAT) |
|---|---|---|
| Standing Charge (p/day) | Unit Rate (p/day) | |
| Single Electricity | 150 | 35 |
| Day & Night Electricity | 150 | 35 |
| Day & Eve/WE Electricity | 150 | 35 |
| Day, Night & Eve/WE Electricity | 150 | 35 |
| Gas | 150 | 8 |
Source: Extracted from on the Pozitive website in May 2025.
To get a personalised fixed quote, you can contact Pozitive business energy directly or use our compare business energy prices service to request quotes from Pozitive business energy and other trusted suppliers.
Business energy tariffs depend on several factors, including your location, the type of business electricity meter or commercial gas meter you have, and your business energy consumption.
Pozitive business energy tariffs
Pozitive business energy offers a range of business energy tariffs designed to suit different operational needs. Their main business energy plans include:
Fixed-rate tariffs
Suitable for businesses seeking price certainty, these contracts lock in their unit rates and commercial gas and business electricity standing charge for a specified term. This helps protect against wholesale market fluctuations and helps with budgeting.
Out-of-contract
This option offers flexibility, with rates that can change in line with market conditions. Businesses can usually leave with 30 days’ notice, and changes to unit rates and standing charges are communicated in advance.
Deemed rates
These apply when a business has moved into a property supplied by Pozitive energy but hasn’t yet signed a business energy contract. Deemed rates are generally higher than contracted rates, so it’s recommended to arrange a tailored agreement as soon as possible.
Pozitive business energy contract features
We’ve reviewed Pozitive’s business energy terms and conditions and outlined the key contract features that matter most to business customers below:
Payment methods
Pozitive business energy expects most business customers to pay by direct debit. This is typically required for fixed and variable-rate tariffs. BACS and card payments may be accepted, though they must be properly referenced to avoid delays or penalties.
End of contract
Around 60 days before your contract ends, Pozitive business energy will contact you with renewal options. If you do not arrange a new agreement, your account will move to standard variable rates, which are usually higher than fixed contract prices. These rates continue until a new deal is confirmed or your supply is transferred to another supplier.
Credit checks and security deposits
When signing up for or renewing a business energy contract, Pozitive business energy may conduct a credit check. If required, they may ask for a security deposit, an advance payment covering 1 to 3 months of estimated usage. These measures are more likely for new businesses or those with poor or limited payment history.
Termination and early exit fees
If you leave your fixed-term contract early without notice or attempt to switch providers before the end date, Pozitive business energy may charge a termination fee. The fee is based on the remaining value of your contract. Deemed contracts, however, can be exited at any time without penalty.
Multi-utility contracts
Pozitive business energy offers bundled services that go beyond energy. Businesses can manage electricity, gas, water, and telecom services through a single provider, reducing admin and streamlining billing.
Meter access
Customers must allow safe and timely access to meters and associated equipment. Pozitive business energy charges £100 for appointment cancellations made with less than 72 hours’ notice. Customers are responsible for removing obstructions and covering the cost of any damage to metering equipment.
Pozitive business energy customer reviews
Pozitive business energy has a Trustpilot rating of 4.3, which reflects generally strong feedback from business customers. Here’s a summary of what verified business users say about their experience with Pozitive business energy.
Pros
- Customer service: Many customers praise the responsiveness and professionalism of Pozitive business energy’ support team, highlighting their ability to resolve issues efficiently.
- Multi-utility management: Businesses appreciate being able to manage energy, water, and telecoms in one place, simplifying operations.
- Billing transparency: Reviews frequently mention clear and accurate business electricity bills, with good visibility of charges and usage breakdowns.
Cons
- Smart meter coordination: Some customers report delays with smart meter installations, affecting data accuracy and real-time monitoring.
- Online system usability: A few users mention that the portal could be more intuitive when trying to submit meter readings or manage account changes.
- Price competitiveness: While larger businesses often secure favourable rates, some smaller firms feel that pricing could be more competitive in certain regions.
Climate Pozitive programme
Pozitive offers a unique service called the Climate Pozitive programme, designed to help businesses reduce their carbon footprint and achieve a climate-positive status.
This initiative combines carbon offsetting, renewable energy technologies, and energy-saving measures to support businesses in meeting and exceeding their sustainability goals.
Here is a summary of the key features of the Climate Pozitive programme:
Net zero roadmaps
Pozitive business energy helps businesses work towards net zero by offering practical support such as business energy efficiency improvements and access to green business energy options.
Real-time energy monitoring
Through the Enfiniti platform, businesses can access real-time business energy monitoring tools to track usage, identify inefficiencies, and make data-driven decisions to reduce consumption.
Certified carbon offset projects
Pozitive supports two major offsetting projects that contribute to 13 of the UN’s 17 Sustainable Development Goals. These include protecting the Amazon rainforest in Peru and carbon-rich peatland in Indonesia, supporting biodiversity, local jobs, and climate action.
Regulatory compliance
Pozitve business energy ensures businesses remain compliant with evolving legal and regulatory requirements related to sustainability and energy use such as navigating the Energy Savings Opportunities Scheme and Streamlined Energy and Carbon Reporting.