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Maxen Power
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How to contact Maxen Power
Maxen Power supplies business electricity and gas to commercial customers across Great Britain.
The company serves businesses of all sizes, from SMEs to large organisations, offering fixed-price electricity and gas contracts. Maxen Power is committed to increasing its use of renewable energy and is dedicated to contributing to the shift towards net zero.
Below, we explain the different ways business customers can contact Maxen Power.
Maxen Power contact number
You can call Maxen Power on: 02079 303 030.
They are available 9:00 am – 5:00 pm, Monday – Friday and 10:00 am to 5:00 pm on Saturday, except for the first two Saturdays of each month.
Maxen Power email address
You can contact Maxen Power’s customer service team at support@maxenpower.com.
Maxen Power contact form
Businesses can contact Maxen Power via the online contact form for support with existing accounts, billing queries, contract questions, or general service enquiries.
Maxen Power business electricity rates
Maxen Power does not list the fixed business electricity prices offered to new customers on its website, although it does publish its out-of-contract rates.
To receive a bespoke price, use our business electricity comparison service to compare Maxen Power’s quotes alongside other trusted business energy suppliers.
Maxen Power deemed and standard variable electricity rates
Below are the out-of-contract rates for Maxen Power.
| Profile Class | Standard variable standing charge (p/day) | Standard variable unit rate (p/kWh) | Deemed standing charge (p/day) | Deemed unit charge (p/kWh) |
|---|---|---|---|---|
| 01-04 Profiles | 399 | 39.99 | 399 | 39.99 |
Full rates, including for half-hourly electricity meters can be found on the Maxen Power website.
Maxen Power business gas prices
Maxen Power doesn’t list its fixed business gas prices online, but it does publish its current out-of-contract rates.
We can also help you compare business gas prices from our panel of trusted business gas suppliers.
Maxen Power deemed and standard variable gas prices
The table below shows the out-of-contract business gas rates for Maxen Power.
| Satndard variable standing charge (p/day) | Standard variable unit rate (p/kWh) | Deemed standing charge (p/day) | Deemed unit rate range per kWh |
|---|---|---|---|
| 399 | 10.99 | 399 | 10.99 |
Maxen Power tariffs
In this section, we summarise the business energy tariffs offered by Maxen Power.
Fixed business energy contracts
Maxen Power offers fixed term business electricity and gas contracts, allowing businesses to lock in agreed unit rates for the length of their contract.
This can provide greater certainty over energy costs and help with budgeting, while bills continue to reflect actual energy usage.
Bespoke business energy contracts
Businesses can request a personalised quotation by providing details such as their current supplier, estimated energy consumption and contract end date.
Maxen Power states that it tailors its tariffs to suit each customer’s individual energy requirements rather than offering one-size-fits-all products.
Deemed business energy tariffs
If a business occupies premises without agreeing a supply contract, or continues using energy after a contract has ended without arranging a new one, it may be placed on Maxen Power’s deemed contract tariff.
Deemed rates are typically more expensive than contracted rates, so businesses are encouraged to agree to a fixed-term contract as soon as possible.
Maxen Power contract features
Our business energy experts have reviewed the terms and conditions for Maxen Power to highlight the key contract features businesses should be aware of before entering into an agreement.
Payment methods
Maxen Power accepts payment by Direct Debit and may also agree to alternative payment methods in some circumstances. Customers must pay invoices by the due date.
Where payments are more than 10 days overdue, Maxen Power may require monthly payments in advance based on estimated consumption, request a security deposit, or refer outstanding debts to a credit reference or debt collection agency.
Termination notice and fees
Fixed-term contracts continue until the agreed end date. Customers wishing to end their contract at the end of the fixed term must give at least 30 days’ notice before the contract expires. If a customer leaves a fixed-term contract early, early termination fees may apply.
Credit checks
Maxen Power carries out a credit check before a new contract becomes active. Where the required credit criteria are not met, the contract may not proceed or may require alternative payment arrangements or a security deposit.
Switching suppliers
Businesses can switch suppliers when their contract ends, provided they follow the notice requirements set out in their agreement.
Maxen Power’s terms also state that a transfer to another supplier may be delayed where a business energy objection is raised in line with industry rules or where other contractual conditions have not been met.
Meter access and meter readings
Customers are responsible for providing regular meter readings.
Maxen Power also requires reasonable access to meters for installation, inspections, maintenance, replacements and meter readings. Where accurate readings are unavailable, Maxen may issue estimated bills, which will be adjusted once actual meter readings are received.
Maxen Power customer reviews
Maxen Power has an Excellent score of 4.5 on Trustpilot, based on reviews from business customers. The points below summarise some of the common themes mentioned in customer feedback.
Pros:
- Many businesses praise Maxen Power’s customer service, highlighting friendly, knowledgeable and responsive account managers.
- Reviewers frequently mention a straightforward switching process, with clear communication throughout the onboarding stage.
- Customers often comment on competitive pricing and good value, particularly when renewing or taking out fixed-term business energy contracts.
Cons:
- Some customers report delays in resolving more complex account or billing queries.
- A small number of reviews mention issues relating to billing accuracy or the time taken to process account changes.
- Some businesses say they would like greater flexibility when discussing contract renewals or tariff options.
Maxen Power additional services
Alongside business electricity and gas contracts, Maxen Power provides several services to help customers manage their accounts and monitor their energy usage.
Smart meter installations
Maxen Power offers smart energy meter installations for eligible business customers. Smart meters automatically send meter readings, helping to improve billing accuracy and remove the need for manual readings. The company also states that smart meters can help businesses monitor their energy consumption more effectively and identify opportunities to reduce usage.
Online meter reading submission
Businesses can submit electricity and gas meter readings through Maxen Power’s online form or by email. Customers can also upload photographs of their meter readings through the online form. Providing regular meter readings helps ensure bills are based on actual consumption rather than estimates.
Consumption data requests
Businesses with smart meters can request detailed business energy consumption data from Maxen Power at no additional cost. The supplier states that this information can help customers better understand their usage patterns and identify opportunities to improve energy efficiency.
Maxen Power fuel mix
Maxen Power publishes an annual fuel mix disclosure that shows how the electricity supplied to business customers is generated:
| Fuel Mix | Supplied by Maxen Power |
|---|---|
| Coal | 5.9% |
| Natural Gas | 33.3% |
| Nuclear | 16.2% |
| Renewable | 42.1% |
| Other | 2.50% |
Source: Maxen Power: Our fuel mix disclosure.