Corona Energy

You can call Corona Energy on 0800 804 8589. They are available 8.30am – 5pm, Monday – Friday.

Corona Energy customers can easily manage their accounts through the MyCorona Portal, which allows you to view and pay bills, submit meter readings, and review your energy use.

Businesses can contact Corona Energy via email at customerservice@coronaenergy.co.uk.

Corona Energy typically requires payment by Direct Debit, unless alternative arrangements have been agreed in writing. Bills are typically issued on a monthly basis and made available through Corona’s online account system, with customers responsible for ensuring invoices are checked and paid by the due date.

If a Direct Debit fails or payments are not made on time, additional charges such as late payment interest or administration fees may apply.

Fixed-term contracts run for the duration agreed in the contract confirmation. Businesses must provide notice within the timeframe set out in their agreement if they do not wish to renew.

Corona Energy issues renewal communications ahead of contract end dates, outlining new prices and relevant notice deadlines. If a termination notice is not received in time, the contract may roll onto automatic renewal terms or out of contract rates, depending on the agreement.

Corona Energy may carry out credit assessments before accepting a contract and may review credit status during the supply period.

Where credit criteria are not met, the supplier may request security deposits, advanced payments, or amended payment terms. If a business’s financial position changes significantly, additional security may be required under the contract conditions.

Businesses can switch business energy suppliers at the end of their agreed term, provided they have given valid notice and there are no outstanding contractual barriers.

Corona Energy may object to a switch where there are unpaid charges or where switching would breach the terms of the agreement. Customers supplied under deemed or out-of-contract arrangements are generally able to switch, subject to settling any outstanding balances.

Customers must provide reasonable access to electricity and gas meters for inspection, reading, maintenance, or replacement. Where actual readings are not provided, bills may be based on estimates until confirmed readings are received.

Corona Energy supports the rollout of smart meters where suitable and may arrange installation where required. Failure to provide access could result in additional charges or continued estimated billing in line with contract terms.

Corona Energy has dedicated teams to support public sector organisations. These teams provide tailored guidance and account management to help schools, local authorities and other public bodies with contract setup, procurement and ongoing energy requirements.

Corona Energy can assist with arranging energy contracts and meter installations for new premises or sites coming onto supply. This includes coordinating meter setup and ensuring the new business electricity connection is established efficiently so the business can start operating with minimal delay.