Louise Horscroft

Louise has worked in the Business Utilities industry for the past 9 years and is an expert in business energy. Having worked for a large broker as the head of customer services and retention she developed a keen understanding around the complexities of the energy industry and how business energy suppliers behave, including rules, terms and conditions. She is passionate about giving business owners the information they need get the most from their electricity and gas supply.

Business power cuts: Compensation, what to do and how to prepare

Power cuts cost UK businesses money every year through lost trading, spoiled stock and damaged equipment. This guide covers what to do the moment an outage hits, how business power cut compensation works under Ofgem’s rules, what evidence to keep, and how to prepare your business for the next one. What causes business power cuts?…

Supplier of Last Resort for business energy customers

When a business energy supplier fails, the immediate concern is always the same: will the gas and electricity stay on? The answer is yes. The Supplier of Last Resort mechanism ensures no business is left without electricity or gas when a supplier collapses. This guide covers everything businesses need to know, from how the process…

Business energy renewals: When to renew, how it works and how to avoid expensive rates

A business energy renewal is the process of agreeing on a new tariff for your gas or electricity supply before your current contract ends, either with your existing supplier or a new one. Many businesses leave it too late. This guide walks you through when you can actually start the renewal process, why timing has…

Change of tenancy process for business energy

Moving into new commercial premises, or moving out of your current ones, means applying for a change of tenancy (CoT) for your business energy supply. It is a straightforward process when handled properly, but missed steps can leave you paying for energy you didn’t use, stuck on expensive deemed rates, or chasing final bills months…

Business energy brokers: A practical guide for businesses

Choosing the right energy contract can be challenging for businesses, especially with constantly changing prices and supplier offers. Business energy brokers act as intermediaries between companies and energy suppliers, helping organisations find suitable electricity and gas deals. In this guide, we explain how business energy brokers work, what they offer, and when using one may…

The Great Grid Upgrade: Expanding Britain’s power network

The Great Grid Upgrade is a marketing campaign created by National Grid to explain its construction of 17 new major power transmission lines. Over the next decade, this will involve 550 kilometres of new overhead power lines, approximately 1,300 steel pylons, and six new subsea high-voltage cables. Framed as essential for Britain’s net zero transition…